Google 2-way sync for agent's calendar
General Information related to Prospects
Geo-fencing Feature for Property Showings
Here is an overview of the geo-fencing feature for property showings in ShowingHero.Geo-fencing is a security feature that ensures only prospects who are physically located in the same state as the property can schedule a showing and prevent scamming. Here's how it works: When a prospect first ...
How can prospects select or change their communication preference?
Prospective tenants can select or change their communication preferences by going to their profile. They can access their profile by clicking on the three lines at the top right corner of their page and then clicking on their name.After accessing their profile, the prospect should click on the Ed...
Pre-screening Questions and Error Message for Prospects
An agent can create screening questions for prospects to answer before scheduling a showing. Questions marked with an asterisk (*) are qualifiers that must be answered correctly before the prospect can proceed. Each qualifier question has a correct answer selected by the agent.If a prospect answe...
Communication > Email Templates
Question for communication: How to edit the communication email and text message templates
Unfortunately, Text Message templates can not be edited, but to edit email templates in ShowingHero, follow these steps: Go to Communication > Email Templates. Click on the "Edit" button next to the template you want to modify. Make the necessary changes to the template text. Ensure not to m...
What happens when an agent or admin agent checks the "Do not send notification" checkbox?
When an admin or the main account holder selects the 'Do not send notification' checkbox next to an email template, that specific email will not be sent out for any property, regardless of the privilege status of the agent managing the property. This means that the notification preferences of the...
General Lockbox/Codebox information for clients and prospects
How to change Agent, Vendor, and Shackle codes on codebox?
To change the Agent, Vendor, and Shackle codes on the CodeBox lockbox, please follow these instructions:Enter the 6-digit admin/agent code on the lockbox and press <ENTER>.Wait for 5 seconds until the screen displays "Select CMD:" at the top.To change the admin/agent code, press <4>. Enter your n...
How to the change time on a codebox
There are many times when a user (Prospect, Vendor/MLS agent, or anyone using a ShowingHero generated code) arrives at a property and tries the code they got on the CodeBox but they receive an "Entry Error" and therefore are unable to access the codebox to get the keys. This error may be because ...
How to Troubleshoot a Codebox not opening - Possible Scenarios and recommendations
If you're facing issues with your code box, there are a few common problems that you can easily resolve. In this article, we'll discuss the most common issues and provide simple solutions for each:Battery IssuesOne of the most common problems with code boxes is a dead or low battery. If this is t...
Lockbox Code Expiration Time
The lockbox codes have the following validity periods: Generated lockbox codes are valid until midnight of the same day they are generated. Once a lockbox code is used, it will expire after 2 hours, even if the 2 hours extend beyond midnight of the day the code was generated.
Lockbox Default Access Hours
By default, the Lockbox is set to have showing access hours from 8:00 am to 9:00 pm. The Codebox processing center sets this time, but clients can change it manually if needed.Clients can change the showing access window by following these steps: Enter the 6-digit Agent/Admin Code and press ENT...
What is the maximum number of codes generated per lockbox?
The maximum number of unique codes generated per lockbox per day is 14. Whenever a prospect sends a serial number within these first 14 times, they will receive this text message and a corresponding email message:"Congratulations, your lockbox code is {Lockbox Code}. If you have any issues access...
General Information related to clients/agents
Account Management Privileges and Billing Information
As the main account holder, have access to various features and privileges within our system to manage their ShowingHero account effectively.Updating Credit Card Information and Monthly Plans: You can update your credit card information and manage your monthly plans by accessing the Settings > Bi...
Agent's Access
What authorities do the Property Manager, Admin agent, and Non-Admin Agent have?Property manager: PM has all the access to the system and account settings. They can view the account settings but cannot make any changes. Besides, they have access to the system.Admin Agent: All the properties are a...
How to connect ShowingHero support
You can reach out to our dedicated ShowingHero team at clientsuccess@showinghero.com for any inquiries, concerns, or general questions.This email address is exclusively reserved for our esteemed clients, ensuring that our customer service remains top-notch and responsive to your needs.
How to Review a Fraud Listing Alert
Overview:A pending listing is a property listing that ShowingHero and PropertyShield cannot verify as legitimate or fraudulent. To ensure security, you will receive an email requesting your review and confirmation. Follow the steps below to complete the verification process.Email Notification Det...
How to use the rich text editor or "WYSIWYG" (What You See Is What You Get) editor
This document is a guide for using the rich text editor or "WYSIWYG" (What You See Is What You Get) editor at various places in ShowingHero. Some areas where it is used are while providing property description, updating the content of the email notification template, etc. Here are the buttons ava...
Phone Tree Setup
What is a phone tree?An automated attendant that allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist.The ShowingHero number provided can be used on third-party websites for marketing. Prospects call on that number, follow the prompts...
Question for Communication: Who has the option of selecting 'Do Not Send Email' or 'Do Not Send Text' in the communication settings?
Here are the permissions for different account holders regarding email notifications:Property Manager: They can select the 'Do Not Send Email' and or 'Do Not Send Text' option for prospect, occupant, and company notifications. Agents with Administrative Levels: They can choose the 'Do Not ...
The Authorities of the Property Manager, Admin Agent, and Non-Admin Agents are as follows:
Property Manager, Admin agent, and non-admin agents have different authorities:Property Manager: The PM has full access to the system, including account settings, but cannot make changes to them. They have complete access to the rest of the system.Admin Agent: All properties are assigned to these...
Viewing Completed Showings in ShowingHero
Instructions on how to view completed showings in Showing Hero. To see all completed showings, navigate to Showings >> Completed Showings. This page will display all completed showings within a specific time period. By default, the start date is set to one month before the current date, and th...
What is Priority Status while adding the Agent?
When you add a new agent to your account, the system will prompt you to assign a 'priority status' for the agent. This priority status comes into play in certain scenarios:For instance, let's say both Agent A and Agent B have a priority level of 1. They have both created the same showing schedule...
When an agent or client makes changes to email templates, which agents are affected?
If the main account holder makes any changes to an email template, these changes apply to all email templates regardless of the agent's privileges. This means that both admin agents and junior agents will notice the changes in their email templates. Additionally, these changes will also apply to ...
Enable ShowingHero and Buildium integration
Property address for Canadian clients on Buildium
Reports > Property Report
All feedbacks for the particular property
To view feedback provided by prospects for properties, you have two options:Option 1: Feedback from Properties. Log into your ShowingHero account. Navigate to the Properties section. Click on the "View More" button for the property you want to check. Then, click on the Feedback button to se...
Property Report
The property report shows a count of different values where the value can be the number of prospects who have shown interest in that property or the number of total showing inquiries for that property.Filters: Records can be filtered on the basis of a date range which can be selected from the S...
Showings
Showings Page
The different showings page i.e., Agent Showings, Self-Tours, and Completed Showings shows the list of showings scheduled (happened) within the date range provided in the date filters.Filters: Records can be filtered on the basis of a date range which can be selected from the Start Date and End...
Viewing Completed Showings in ShowingHero
Instructions on how to view completed showings in Showing Hero. To see all completed showings, navigate to Showings >> Completed Showings. This page will display all completed showings within a specific time period. By default, the start date is set to one month before the current date, and th...
How prospects can share their location to get the lockbox code
Reports > Manage Lockboxes
Assign and unassign a lockbox from the property on ShowingHero.
The process of removing a serial number from a property in ShowingHero involves several steps: Log into your ShowingHero account. Navigate to Reports > View Lockboxes. Search for the serial number or the property address associated with the lockbox. Click on the property address to access th...
Where to see the all lockboxes details
To view all lockboxes assigned to your company's listings, follow these steps:Navigate to Reports >> Manage Lockboxes.This will redirect you to a page where you will see the following details for each lockbox: Lockbox serial numbers Lockbox Type Property address it is currently assigned to...
Settings > Agent Settings
Adding new agent on ShowingHero
Adding new employees as an agent.To add an agent on ShowingHero, please follow these simple steps: Log in to your ShowingHero account. Navigate to Settings > Agent Settings. On the Manage Agent Page, click on the "Add Agent" button. Enter all the required details for agent. Select the appro...
How to Change Agent's Privilege Level
On ShowingHero there are two types of Privilege Level while adding then Agent's.Administrator – Agents have all the authorities except Billing, Order Lockboxes, and Account settings. All the properties are assigned to them by default.Agent – Normal agent with very less authority.Changing Privileg...
Question for Settings : New agent has joined my company, how can I add him/her to the system?
If a new agent has joined your company and you need to add them to the system, follow these steps:Go to Settings >Agent settings.Click on the "Add Agent" button and fill in all the required details.Note that the Privilege Level has two options: Agent and Administrator Agent. Agents have limited a...
Properties
Access Occupant Notification History
This feature allows you to access a log of occupant notifications. To access this feature, please follow these steps: Log into your account. Navigate to the Properties section. Search for the property address and click on the View Details option corresponding to the property. On the left-han...
All feedbacks for the particular property
To view feedback provided by prospects for properties, you have two options:Option 1: Feedback from Properties. Log into your ShowingHero account. Navigate to the Properties section. Click on the "View More" button for the property you want to check. Then, click on the Feedback button to se...
Download Watermarked or Non-Watermarked Images from ShowingHero
You now have the option to download both watermarked and non-watermarked images from ShowingHero. To download the images, please follow these steps: Go to Properties. Search for the property address and click on the Edit option corresponding to the property. On the Manage Property page, scrol...
Guidelines for Property Type classification along with Pet Policy while adding to your property feed type
This article outlines the standard rules for property type classification when adding them to your property feed type i.e. Buildium, PropertyWare, Appfolio, etc. It ensures consistency across listings and adherence to guidelines when syndicating through ShowingHero to third-party listing sites. P...
How can I enable a Self-tour schedule for my property?
To enable lockbox showings for a property, follow these steps:Log into your ShowingHero account, navigate to the "Properties" page, and search for the property's address.Click on the "Edit" button next to the property's address to access the "Manage Property" page.Scroll down to the "Self-Tour Se...
How to notify Occupants for Upcoming Showings
To add occupants' email addresses and configure notification settings for a listed property, follow these steps:Go to the "Properties" page and search for the address of the occupied property. Click on the "Edit" button next to the property listing to access the "Manage Property" page.On the "Man...
Simplify Your Schedule with ShowingHero's "Block Showings" Feature
Do you find yourself constantly juggling your availability and showings for your properties? ShowingHero has you covered with our convenient "Block Showings" feature. Whether you're unavailable for a specific date or simply want to pause showings temporarily, this feature allows you to block agen...
Text message notification to occupants
Our new feature allows you to add occupant's phone numbers so they can receive text notifications for upcoming showings. To add an occupant's phone number, follow these steps:1) Go to Properties.2) Search for the property address and click on the Edit option corresponding to the property.3) On th...
Settings > Account Settings
Default Self-Tour Setting
The Default Self-Tour Setting feature on the Account Settings page enables property managers to define self-tour settings for all properties that will be imported into ShowingHero.One of the main benefits of this update is the ability to streamline the process of setting up self-tours for propert...
Disable Get Code Feature
ShowingHero has introduced a feature to prevent scams in the process of scheduling self-tour showings. This feature is designed to improve security and reduce the likelihood of fraud. By disabling the ability for prospects to obtain lockbox codes through the platform, property managers can ensure...
How to change communication preference as a company
As a company, you can select your communication preference by accessing the account settings page.To do so, go to Settings >> Account Settings.Once you've opened the Account Settings page, scroll down until you reach the section labeled "General Settings." Here, you'll see radio buttons labeled "...
How to Set-up your ShowingHero account on Appfolio
Here is how to set up your ShowingHero credentials in Appfolio so ShowingHero can magically convert your leads (guest cards) to scheduled showings, once again, no fingers lifted First, log in to ShowingHero.com Navigate to the Settings tab and select Account Settings and scroll down to Phone...
In the lockbox settings section, what is "Make Lockbox the Default View"?
If you have multiple showing types enabled, such as Agent Showing, Proposed Showing, and Self-Tour Showing, the default view will be the first option prospects see when they land on your property card.If you choose to make Self-Tour Showings the default view, the property page will look like this...
Questions for Settings: How to upload recorded audio for my Company Listings Phone Number?
To upload new audio for your Company Listings Phone Number, follow these steps: Go to Settings >> Account Settings >> Phone Settings. Click on the "Upload New mp3 Audio" button. Select an mp3 file to upload and click on the "Save" button. You have the option to use your own voice, hire a pro...
Third-party agents or MLS agents can access and view properties using ShowingHero.
MLS Agent access allows external agents to access the property. ShowingHero provides access to MLS agents for clients upon request. This option can be enabled from Settings > Account settings by scrolling down and clicking "yes" and then save the settings. Once access is provided, the option of t...
To set up a default application link or PDF for properties in ShowingHero
Property managers can include an online application link or a downloadable application document for each property under the "Property Settings" section. However, if the property manager does not want to add these application settings for each property, they can create a default application link o...
Wait List feature
ShowingHero has a wait-list feature that ensures prospects are notified as soon as the agent creates new showtimes for a property. When this feature is activated, prospects will find a form on the property page where they can fill in their name and contact information. The system will then automa...