ShowingHero Client Portal Features
Google 2-Way Sync
We're thrilled to share that the long-awaited Google 2-Way Sync feature is available on ShowingHero.Google 2-Way Sync is a feature that allows the synchronization of events between Google Calendar and ShowingHero. In this context, it refers to the synchronization of events between an agent's Goog...
How to use the rich text editor or "WYSIWYG" (What You See Is What You Get) editor
This document is a guide for using the rich text editor or "WYSIWYG" (What You See Is What You Get) editor at various places in ShowingHero. Some areas where it is used are while providing property description, updating the content of the email notification template, etc. Here are the buttons ava...
Lockbox Code Expiration Time
The lockbox codes have the following validity periods: Generated lockbox codes are valid until midnight of the same day they are generated. Once a lockbox code is used, it will expire after 2 hours, even if the 2 hours extend beyond midnight of the day the code was generated.
Phone Tree Setup
What is a phone tree?An automated attendant that allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist.The ShowingHero number provided can be used on third-party websites for marketing. Prospects call on that number, follow the prompts...
Registration process for MLS Agents.
Client Registration: An MLS agent registered for client A can use the same details to register for client B. Even if the agent is inactive for client A, they can still register for client B using the same details. Property Registration: If an MLS agent is registered for property ABC but ...
Enable your ShowingHero and Buildium integration
How prospects can share their location to get the lockbox code
Settings > Agent Settings
Adding new agent on ShowingHero
Adding new employees as an agent.To add an agent on ShowingHero, please follow these simple steps: Log in to your ShowingHero account. Navigate to Settings > Agent Settings. On the Manage Agent Page, click on the "Add Agent" button. Enter all the required details for agent. Select the appro...
How to Change Agent's Privilege Level
On ShowingHero there are two types of Privilege Level while adding then Agent's.Administrator – Agents have all the authorities except Billing, Order Lockboxes, and Account settings. All the properties are assigned to them by default.Agent – Normal agent with very less authority.Changing Privileg...
Properties
Access Occupant Notification History
This feature allows you to access a log of occupant notifications. To access this feature, please follow these steps: Log into your account. Navigate to the Properties section. Search for the property address and click on the View Details option corresponding to the property. On the left-han...
Download Watermarked or Non-Watermarked Images from ShowingHero
You now have the option to download both watermarked and non-watermarked images from ShowingHero. To download the images, please follow these steps: Go to Properties. Search for the property address and click on the Edit option corresponding to the property. On the Manage Property page, scrol...
Guidelines for Property Type classification along with Pet Policy while adding to your property feed type
This article outlines the standard rules for property type classification when adding them to your property feed type i.e. Buildium, PropertyWare, Appfolio, etc. It ensures consistency across listings and adherence to guidelines when syndicating through ShowingHero to third-party listing sites. P...
Simplify Your Schedule with ShowingHero's "Block Showings" Feature
Do you find yourself constantly juggling your availability and showings for your properties? ShowingHero has you covered with our convenient "Block Showings" feature. Whether you're unavailable for a specific date or simply want to pause showings temporarily, this feature allows you to block agen...
Text message notification to occupants
Our new feature allows you to add occupant's phone numbers so they can receive text notifications for upcoming showings. To add an occupant's phone number, follow these steps:1) Go to Properties.2) Search for the property address and click on the Edit option corresponding to the property.3) On th...
Settings > Account Settings
Default Self-Tour Setting
The Default Self-Tour Setting feature on the Account Settings page enables property managers to define self-tour settings for all properties that will be imported into ShowingHero.One of the main benefits of this update is the ability to streamline the process of setting up self-tours for propert...
Disable Get Code Feature
ShowingHero has introduced a feature to prevent scams in the process of scheduling self-tour showings. This feature is designed to improve security and reduce the likelihood of fraud. By disabling the ability for prospects to obtain lockbox codes through the platform, property managers can ensure...
How to Review a Fraud Listing Alert
Overview:A pending listing is a property listing that ShowingHero and PropertyShield cannot verify as legitimate or fraudulent. To ensure security, you will receive an email requesting your review and confirmation. Follow the steps below to complete the verification process.Email Notification Det...
How to Set-up your ShowingHero account on Appfolio
Here is how to set up your ShowingHero credentials in Appfolio so ShowingHero can magically convert your leads (guest cards) to scheduled showings, once again, no fingers lifted First, log in to ShowingHero.com Navigate to the Settings tab and select Account Settings and scroll down to Phone...
Wait List Feature
This feature of ShowingHero enables the prospects to fill out a Wait List form in case there is no showtime available for a property.If you enable Wait List setting on the Account Settings page, then whenever a new property is imported in ShowingHero, the Wait List setting will be enabled for tha...