Chat with an Agent: The Convenient Way to Get Help
Have you ever found yourself frustrated trying to navigate through a website or online platform, only to be left with unanswered questions? You're not alone. Many people find it challenging to get the help they need when they need it. Fortunately, the "Chat with an Agent" feature on the property page is changing that.
What is Chat with an Agent?
Chat with an Agent is a feature that allows users to communicate directly with a property agent through a chat window on the property page. This feature is available on the property page, located on the right-hand side of the screen, and users can access it at any time during the website visit.
How to activate the feature?
For any property, agents must be logged into their agent profile and then Select the three lines drop-down menus which will show the option, "Chat status", click on it, and then click online/offline to either activate or deactivate chat.
How does it work for Prospects?
When you click on the "Chat with an Agent" button, a chat window will appear on your screen. You can then type your question or concern into the chat box, and an assigned property agent will respond to you in real-time. The agent will be able to provide you with answers, resources, and assistance to help you navigate the website or platform.
What if the agent is not available?
If the agent is not available, you will see a message displayed in the chat window that reads, "Currently, all agents are busy resolving other queries. Please try again later." This message means that all agents are offline and can't take chats, and you will need to try again later.
Why is “Chat with an Agent” beneficial?
Chat with an Agent is beneficial for several reasons. First, it provides a convenient way for prospects/users to get help without having to navigate through a complicated support system or wait on hold for extended periods. Second, it offers real-time support, which can help users resolve their issues quickly and efficiently. Third, it allows users to multi-task while waiting for a response, which is especially helpful for those who are busy and cannot devote their full attention to the support process.
In conclusion, Chat with an Agent is an excellent feature that offers convenience, speed, and efficiency for users who need help navigating a property website. Whether you have questions about a specific property or need assistance with the website's features, Chat with an Agent is a reliable and straightforward way to get the support you need.
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