What happens when an agent or admin agent checks the "Do not send notification" checkbox?

When an admin or the main account holder selects the 'Do not send notification' checkbox next to an email template, that specific email will not be sent out for any property, regardless of the privilege status of the agent managing the property. This means that the notification preferences of the main account holder apply universally to all agents within the company.

On the other hand, if an agent checks the 'Do not send notification' checkbox, it only affects properties and showings that they are responsible for, irrespective of their privilege status. Therefore, if Agent A selects this checkbox for a template, it will not impact the notifications for properties managed by Agent B.

In scenarios where two agents are overseeing the same property, and Agent A chooses to disable notifications, it will solely affect the showings managed by Agent A. Showings managed by Agent B, as well as their respective prospects and occupants, will continue to receive notifications as usual.

Please feel free to reach out to clientsuccess@showinghero.com for any questions.