ShowingHero Mojo Helpdesk Processes
Question for Settings : New agent has joined my company, how can I add him/her to the system?
If a new agent has joined your company and you need to add them to the system, follow these steps:Go to Settings >Agent settings.Click on the "Add Agent" button and fill in all the required details.Note that the Privilege Level has two options: Agent and Administrator Agent. Agents have limite...
What is the maximum number of codes generated per lockbox?
The maximum number of unique codes generated per lockbox per day is 14. Whenever a prospect sends a serial number within these first 14 times, they will receive this text message and a corresponding email message:"Congratulations, your lockbox code is {Lockbox Code}. If you have any issues access...
In the lockbox settings section, what is "Make Lockbox the Default View"?
If you have multiple showing types enabled, such as Agent Showing, Proposed Showing, and Self-Tour Showing, the default view will be the first option prospects see when they land on your property card.If you choose to make Self-Tour Showings the default view, the property page will look like this...
Third-party agents or MLS agents can access and view properties using ShowingHero.
MLS Agent access allows external agents to access the property. ShowingHero provides access to MLS agents for clients upon request. This option can be enabled from Settings > Account settings by scrolling down and clicking "yes" and then save the settings. Once access is provided, the option o...
Lockbox Default Access Hours
By default, the Lockbox is set to have showing access hours from 8:00 am to 9:00 pm. The Codebox processing center sets this time, but clients can change it manually if needed.Clients can change the showing access window by following these steps: Enter the 6-digit Agent/Admin Code and press ENT...
Agent's Access
What authorities do the Property Manager, Admin agent, and Non-Admin Agent have?Property manager: PM has all the access to the system and account settings. They can view the account settings but cannot make any changes. Besides, they have access to the system.Admin Agent: All the properties are a...
How to change Agent, Vendor, and Shackle codes on codebox?
To change the Agent, Vendor, and Shackle codes on the CodeBox lockbox, please follow these instructions:Enter the 6-digit admin/agent code on the lockbox and press <ENTER>.Wait for 5 seconds until the screen displays "Select CMD:" at the top.To change the admin/agent code, press <4>. ...
How to the change time on a codebox
There are many times when a user (Prospect, Vendor/MLS agent, or anyone using a ShowingHero generated code) arrives at a property and tries the code they got on the CodeBox but they receive an "Entry Error" and therefore are unable to access the codebox to get the keys. This error may be because ...
The Authorities of the Property Manager, Admin Agent, and Non-Admin Agents are as follows:
Property Manager, Admin agent, and non-admin agents have different authorities:Property Manager: The PM has full access to the system, including account settings, but cannot make changes to them. They have complete access to the rest of the system.Admin Agent: All properties are assigned to these...
How to Set-up your ShowingHero account on Appfolio
Here is how to set up your ShowingHero credentials in Appfolio so ShowingHero can magically convert your leads (guest cards) to scheduled showings, once again, no fingers lifted First, log in to ShowingHero.com Navigate to the Settings tab and select Account Settings and scroll down to Phone...
Why is important to automate your Leasing Process - ShowingHero
IntroductionAs a property manager or broker, you know that tenant vacancies can be costly. Not only do you lose out on rental income during the vacancy period, but it also takes time and resources to find a new tenant. The aim of this handbook is to help you understand the cost of tenant vacancie...