General Information related to clients/agents
Account Management Privileges and Billing Information
As the main account holder, have access to various features and privileges within our system to manage their ShowingHero account effectively.Updating Credit Card Information and Monthly Plans: You can update your credit card information and manage your monthly plans by accessing the Settings > Bi...
Agent's Access
What authorities do the Property Manager, Admin agent, and Non-Admin Agent have?Property manager: PM has all the access to the system and account settings. They can view the account settings but cannot make any changes. Besides, they have access to the system.Admin Agent: All the properties are a...
How to connect ShowingHero support
You can reach out to our dedicated ShowingHero team at clientsuccess@showinghero.com for any inquiries, concerns, or general questions.This email address is exclusively reserved for our esteemed clients, ensuring that our customer service remains top-notch and responsive to your needs.
How to Review a Fraud Listing Alert
Overview:A pending listing is a property listing that ShowingHero and PropertyShield cannot verify as legitimate or fraudulent. To ensure security, you will receive an email requesting your review and confirmation. Follow the steps below to complete the verification process.Email Notification Det...
How to use the rich text editor or "WYSIWYG" (What You See Is What You Get) editor
This document is a guide for using the rich text editor or "WYSIWYG" (What You See Is What You Get) editor at various places in ShowingHero. Some areas where it is used are while providing property description, updating the content of the email notification template, etc. Here are the buttons ava...
Phone Tree Setup
What is a phone tree?An automated attendant that allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist.The ShowingHero number provided can be used on third-party websites for marketing. Prospects call on that number, follow the prompts...
Question for Communication: Who has the option of selecting 'Do Not Send Email' or 'Do Not Send Text' in the communication settings?
Here are the permissions for different account holders regarding email notifications:Property Manager: They can select the 'Do Not Send Email' and or 'Do Not Send Text' option for prospect, occupant, and company notifications. Agents with Administrative Levels: They can choose the 'Do Not ...
The Authorities of the Property Manager, Admin Agent, and Non-Admin Agents are as follows:
Property Manager, Admin agent, and non-admin agents have different authorities:Property Manager: The PM has full access to the system, including account settings, but cannot make changes to them. They have complete access to the rest of the system.Admin Agent: All properties are assigned to these...
Viewing Completed Showings in ShowingHero
Instructions on how to view completed showings in Showing Hero. To see all completed showings, navigate to Showings >> Completed Showings. This page will display all completed showings within a specific time period. By default, the start date is set to one month before the current date, and th...
What is Priority Status while adding the Agent?
When you add a new agent to your account, the system will prompt you to assign a 'priority status' for the agent. This priority status comes into play in certain scenarios:For instance, let's say both Agent A and Agent B have a priority level of 1. They have both created the same showing schedule...
When an agent or client makes changes to email templates, which agents are affected?
If the main account holder makes any changes to an email template, these changes apply to all email templates regardless of the agent's privileges. This means that both admin agents and junior agents will notice the changes in their email templates. Additionally, these changes will also apply to ...