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Disable Get Code Feature

ShowingHero has introduced a feature to prevent scams in the process of scheduling self-tour showings. This feature is designed to improve security and reduce the likelihood of fraud. By disabling the ability for prospects to obtain lockbox codes through the platform, property managers can ensure...

How to Set-up your ShowingHero account on Appfolio

Here is how to set up your ShowingHero credentials in Appfolio so ShowingHero can magically convert your leads (guest cards) to scheduled showings, once again, no fingers lifted First, log in to ShowingHero.com Navigate to the Settings tab and select Account Settings and scroll down to Phone...

Chat with an Agent: The Convenient Way to Get Help

Have you ever found yourself frustrated trying to navigate through a website or online platform, only to be left with unanswered questions? You're not alone. Many people find it challenging to get the help they need when they need it. Fortunately, the "Chat with an Agent" feature on the property ...

How to Change Agent's Privilege Level

On ShowingHero there are two types of Privilege Level while adding then Agent's.Administrator – Agents have all the authorities except Billing, Order Lockboxes, and Account settings. All the properties are assigned to them by default.Agent – Normal agent with very less authority.Changing Privileg...

How to Review a Fraud Listing Alert

Overview:A pending listing is a property listing that ShowingHero and PropertyShield cannot verify as legitimate or fraudulent. To ensure security, you will receive an email requesting your review and confirmation. Follow the steps below to complete the verification process.Email Notification Det...

Google 2-Way Sync

We're thrilled to share that the long-awaited Google 2-Way Sync feature is available on ShowingHero.Google 2-Way Sync is a feature that allows the synchronization of events between Google Calendar and ShowingHero. In this context, it refers to the synchronization of events between an agent's Goog...

Question for Settings : New agent has joined my company, how can I add him/her to the system?

If a new agent has joined your company and you need to add them to the system, follow these steps:Go to Settings >Agent settings.Click on the "Add Agent" button and fill in all the required details.Note that the Privilege Level has two options: Agent and Administrator Agent. Agents have limited a...

What is Priority Status while adding the Agent?

When you add a new agent to your account, the system will prompt you to assign a 'priority status' for the agent. This priority status comes into play in certain scenarios:For instance, let's say both Agent A and Agent B have a priority level of 1. They have both created the same showing schedule...

All feedbacks for the particular property

To view feedback provided by prospects for properties, you have two options:Option 1: Feedback from Properties.  Log into your ShowingHero account. Navigate to the Properties section. Click on the "View More" button for the property you want to check. Then, click on the Feedback button to se...

Where to see the all lockboxes details

To view all lockboxes assigned to your company's listings, follow these steps:Navigate to Reports >> Manage Lockboxes.This will redirect you to a page where you will see the following details for each lockbox: Lockbox serial numbers Lockbox Type Property address it is currently assigned to...
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