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Access Occupant Notification History

This feature allows you to access a log of occupant notifications. To access this feature, please follow these steps: Log into your account. Navigate to the Properties section. Search for the property address and click on the View Details option corresponding to the property. On the left-han...

Guidelines for Property Type classification along with Pet Policy while adding to your property feed type

This article outlines the standard rules for property type classification when adding them to your property feed type i.e. Buildium, PropertyWare, Appfolio, etc. It ensures consistency across listings and adherence to guidelines when syndicating through ShowingHero to third-party listing sites. P...

Question for Communication: Who has the option of selecting 'Do Not Send Email' or 'Do Not Send Text' in the communication settings?

Here are the permissions for different account holders regarding email notifications:Property Manager: They can select the 'Do Not Send Email' and or 'Do Not Send Text' option for prospect, occupant, and company notifications. Agents with Administrative Levels: They can choose the 'Do Not ...

How to connect ShowingHero support

You can reach out to our dedicated ShowingHero team at clientsuccess@showinghero.com for any inquiries, concerns, or general questions.This email address is exclusively reserved for our esteemed clients, ensuring that our customer service remains top-notch and responsive to your needs.

Geo-fencing Feature for Property Showings

Here is an overview of the geo-fencing feature for property showings in ShowingHero.Geo-fencing is a security feature that ensures only prospects who are physically located in the same state as the property can schedule a showing and prevent scamming. Here's how it works: When a prospect first ...

How to notify Occupants for Upcoming Showings

To add occupants' email addresses and configure notification settings for a listed property, follow these steps:Go to the "Properties" page and search for the address of the occupied property. Click on the "Edit" button next to the property listing to access the "Manage Property" page.On the "Man...

Pre-screening Questions and Error Message for Prospects

An agent can create screening questions for prospects to answer before scheduling a showing. Questions marked with an asterisk (*) are qualifiers that must be answered correctly before the prospect can proceed. Each qualifier question has a correct answer selected by the agent.If a prospect answe...

What is the maximum number of codes generated per lockbox?

The maximum number of unique codes generated per lockbox per day is 14. Whenever a prospect sends a serial number within these first 14 times, they will receive this text message and a corresponding email message:"Congratulations, your lockbox code is {Lockbox Code}. If you have any issues access...

Third-party agents or MLS agents can access and view properties using ShowingHero.

MLS Agent access allows external agents to access the property. ShowingHero provides access to MLS agents for clients upon request. This option can be enabled from Settings > Account settings by scrolling down and clicking "yes" and then save the settings. Once access is provided, the option of t...

How to the change time on a codebox

There are many times when a user (Prospect, Vendor/MLS agent, or anyone using a ShowingHero generated code) arrives at a property and tries the code they got on the CodeBox but they receive an "Entry Error" and therefore are unable to access the codebox to get the keys. This error may be because ...

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