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How to add Screening questions on ShowingHero.

To set up screening questions in your ShowingHero account, please follow these steps: Navigate to Settings and select Screening Questions. Click on the "Add Group" button to create a new group of screening questions. After naming the group, you'll be directed to a page where you can add indiv...

How to update membership or edit/change credit card details?

Only Property Managers have access to edit their billing details by following these steps: Go to Settings. Click on Billing. From there, they will be able to update their membership, edit their credit/debit card information, and access other details related to their subscription.Please feel f...

Question for communication: How to edit the communication email and text message templates

Unfortunately, Text Message templates can not be edited, but to edit email templates in ShowingHero, follow these steps: Go to Communication > Email Templates. Click on the "Edit" button next to the template you want to modify. Make the necessary changes to the template text. Ensure not to m...

In the lockbox settings section, what is "Make Lockbox the Default View"?

If you have multiple showing types enabled, such as Agent Showing, Proposed Showing, and Self-Tour Showing, the default view will be the first option prospects see when they land on your property card.If you choose to make Self-Tour Showings the default view, the property page will look like this...

Why is important to automate your Leasing Process - ShowingHero

IntroductionAs a property manager or broker, you know that tenant vacancies can be costly. Not only do you lose out on rental income during the vacancy period, but it also takes time and resources to find a new tenant. The aim of this handbook is to help you understand the cost of tenant vacancie...

Showings Page

The different showings page i.e., Agent Showings, Self-Tours, and Completed Showings shows the list of showings scheduled (happened) within the date range provided in the date filters.Filters: Records can be filtered on the basis of a date range which can be selected from the Start Date and End...

Phone Tree Setup

What is a phone tree?An automated attendant that allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist.The ShowingHero number provided can be used on third-party websites for marketing. Prospects call on that number, follow the prompts...

Assign and unassign a lockbox from the property on ShowingHero.

The process of removing a serial number from a property in ShowingHero involves several steps: Log into your ShowingHero account. Navigate to Reports > View Lockboxes. Search for the serial number or the property address associated with the lockbox. Click on the property address to access th...

How to use the rich text editor or "WYSIWYG" (What You See Is What You Get) editor

This document is a guide for using the rich text editor or "WYSIWYG" (What You See Is What You Get) editor at various places in ShowingHero. Some areas where it is used are while providing property description, updating the content of the email notification template, etc. Here are the buttons ava...

Section Overview

This knowledge base includes details about the features that ShowingHero provides to its clients, specifically related to the SH client portal and its overall offerings. It also encompasses information related to prospects, agents, third-party agents, vendors, and Lockbox/codebox details for both...

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