General Lockbox/Codebox information for clients and prospects
How to change Agent, Vendor, and Shackle codes on codebox?
To change the Agent, Vendor, and Shackle codes on the CodeBox lockbox, please follow these instructions:Enter the 6-digit admin/agent code on the lockbox and press <ENTER>.Wait for 5 seconds until the screen displays "Select CMD:" at the top.To change the admin/agent code, press <4>. Enter your n...
How to the change time on a codebox
There are many times when a user (Prospect, Vendor/MLS agent, or anyone using a ShowingHero generated code) arrives at a property and tries the code they got on the CodeBox but they receive an "Entry Error" and therefore are unable to access the codebox to get the keys. This error may be because ...
How to Troubleshoot a Codebox not opening - Possible Scenarios and recommendations
If you're facing issues with your code box, there are a few common problems that you can easily resolve. In this article, we'll discuss the most common issues and provide simple solutions for each:Battery IssuesOne of the most common problems with code boxes is a dead or low battery. If this is t...
Lockbox Code Expiration Time
The lockbox codes have the following validity periods: Generated lockbox codes are valid until midnight of the same day they are generated. Once a lockbox code is used, it will expire after 2 hours, even if the 2 hours extend beyond midnight of the day the code was generated.
Lockbox Default Access Hours
By default, the Lockbox is set to have showing access hours from 8:00 am to 9:00 pm. The Codebox processing center sets this time, but clients can change it manually if needed.Clients can change the showing access window by following these steps: Enter the 6-digit Agent/Admin Code and press ENT...
What is the maximum number of codes generated per lockbox?
The maximum number of unique codes generated per lockbox per day is 14. Whenever a prospect sends a serial number within these first 14 times, they will receive this text message and a corresponding email message:"Congratulations, your lockbox code is {Lockbox Code}. If you have any issues access...